GainGerms • Contact Us

Ways to reach us

We aim to respond within 1–2 business days. Complex reviews may take longer.

Security: security@gaingerms.com (urgent account lockouts, suspected compromise, vulnerability reports)
Privacy/Data Requests: privacy@gaingerms.com (access, deletion, corrections)
Press: press@gaingerms.com
Partnerships: partners@gaingerms.com
Careers: careers@gaingerms.com
Developers: /docs (SDKs, API)

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Support hours: Sun–Thu 9:00–18:00 (Asia/Qatar, GMT+3). Limited coverage on local and major holidays.

Emergency: For security incidents or account compromise, email security@gaingerms.com with the subject “URGENT”.

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Include your account email and any relevant IDs (order, transaction, wallet).
Attach screenshots or PDFs of errors (redact sensitive data like full card numbers or seed phrases).
For payout questions, share the method (card/e-wallet), date/time, and last 4 digits of the card (never the full number).
For security concerns, change your password and enable 2FA immediately.

By contacting us, you agree not to send unlawful content. We will never ask for your password or seed phrase.