Contact Us

Last updated: September 1, 2025

Reach the right team fast. For account security issues or suspected fraud, use security@gaingerms.com and we'll prioritize your request.

Ways to reach us

We aim to respond within 1–2 business days. Complex reviews may take longer.

Security: security@gaingerms.com (urgent account lockouts, suspected compromise, vulnerability reports)
Privacy/Data Requests: privacy@gaingerms.com (access, deletion, corrections)
Press: press@gaingerms.com
Partnerships: partners@gaingerms.com
Careers: careers@gaingerms.com
Developers: /docs (SDKs, API)

Your name *

Please enter your name.

Email *

Please enter a valid email address.

Phone (optional)

We typically reply by email. Add a phone if you prefer a callback.

Topic *

Please choose a topic.

Subject *

0/120 characters

Please add a subject.

Message *

Please describe your request.

Attachments (optional)

Screenshots or PDFs only. Max 10 MB (server enforced).

I agree to the Privacy Policy *
We process your data to respond to your request.

Please accept the Privacy Policy.

I checked the FAQ and couldn't find the answer.

Business address: Add your official registered address here.

Support hours: Sun–Thu 9:00–18:00 (Asia/Qatar, GMT+3). Limited coverage on local and major holidays.

Emergency: For security incidents or account compromise, email security@gaingerms.com with the subject "URGENT".

Map placeholder — add your embedded map here

Include your account email and any relevant IDs (order, transaction, wallet).
Attach screenshots or PDFs of errors (redact sensitive data like full card numbers or seed phrases).
For payout questions, share the method (card/e-wallet), date/time, and last 4 digits of the card (never the full number).
For security concerns, change your password and enable 2FA immediately.

By contacting us, you agree not to send unlawful content. We will never ask you for your password or seed phrase.